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Service

TOTAL CARE

TOTAL CARE

FOTON total care, total for you.

We rely on the worldwide distribution network to provide users with standards products, service, accessories, training and technical support. Foton has launched “Total Care” service gradually. With 13 self-support regional distribution center, 12 regional service training center, over 1500 overseas service networks, Foton has constantly improved its global service system to satisfy the clients require care and to provide deeper experiences for them. Foton focuses on customer needs ad experience and create comprehensive, carrying personalized and professional services for client.

Parts Distribution Center Around The World

ensure the perfect driving

3-2-1-GO

PHILIPPINES - Parts delivery within 3 days, arrival for rescue within 2 hours, completion of reservation repairs within 1 day.

One-Stop Service

BURMA - Arrival at vehicle malfunction site within 8 hours; Quick repairs within 2 hours. Quarterly door-to-door service for major customers. 100% satisfaction of original parts.

3 HOURS ARRIVAL

PAKISTAN - Field technical support; Arrival within 3 hours and quick repairs within 1 day; Delivery of all original parts within 3 days; <60km service radius.

NO WORRIES

NIGERIA - Arrival at site within 6 hours; 100% satisfaction of original parts; Completion of malfunction repairs within 24 hours; Door-to-door service for major customers.

SERVICIO RAPIDO

LATIN AMERICA - Quick maintenance within 3 hours; Replacement in place of repairs for ZF transmission.

ALWAYS BE YOUR SIDE

MALAYSIA - Completion of maintenances within 2 hours; Completion of quick repairs within 4 hours; Arrival for rescue within 4 hours.

OVERSEAS SERVICE NETWORK

Cover main regions

FOTON has established an overseas service network composed of 1,485 service outlets in over 80 countries and regions, including 168 level-1 outlets service management centers and 1,317 level-2 outlets service dealers, and 149 level-1 sales outlets distributors and 1,205 level-2 sales outlets dealers, covering main regions in Asia, America, Africa and Europe.

WARRANTY POLICY

An industry-leading service policy

service day - 副本

OVERSEAS SERVICE TRAINING

all-around service training

TRAINING CENTERS

TRAINING CENTERS

FOTON has set 12 service training centers in Thailand, Russia, Vietnam, Saudi Arabia, Kenya, Peru, Chile, Philippines, Colombia and Algeria. FOTON now provides training courses to over 100 countries and regions. FOTON provides service suppliers with all-around service training via the service training centers around the world. The training centers also provide new service stations with training on service management and service technologies in order to help the service stations to adapt to FOTON and to provide better service to customers.

LECTURER TEAM

The team is now composed of 38 lecturers, covering over 10 languages, including English, French, Spanish, Arabic and Russian. The training centers provide training on service management, parts logistics management and service engineering, aiming at providing every customer with a one-stop lifelong learning.

LECTURER TEAM

TRAINING CENTERS

PRACTICAL TRAINING


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